Messages for International customers

Bridal Shop / Messages for International customers

Our production
Normally it will takes from 04-08 weeks to finish a dress based on the sophisticated level. Besides, we can urgently make a wedding dress within 2 weeks with a small extra fee. Furthermore, in order for the best product, we encourage brides take at least one-time trial so we can adjust if needed. You may need to know our sewing procedure, please click here

Every dress made is a unique wedding dress for you on the most special date so we prefer to have your body measurements. We can instruct you how to take your measurement via video call.
You can keep in touch with us via either our fanpage or email us

Payment
We are pleased to have your 50% of deposit before proceeding. Then, we received 50% as you confirm the dress and take it home. In case, you are far away from our showroom. We can take photos of the dress at a few corners. After you confirm the dress is ok and you transfer another 50% of invoice, we can ship to your zip code place.
We received cash/bank transfer/visa

Shipping
We normally transport expressly via Fedex/DHL for the best and fastest service.
Please notice that our dress price is only our cost to make the dress simply. It means the price exclude shipping fee, import tax or any kind of fees related to shipping. Shipping is covered by buyers both ways

Packing
For international shipping, dresses will be packed in 3 layers. The 1st layer is in the 1m8 plastic bridal bag. They will be triply fold and put in our Nicole Bridal suitcase as the 2nd layer. Then, a carton is the outer layer. This type of packing will limit the damage, however, the dimension weight will be pretty big.
As you received the dress, it needs to be steam-ironed as soon as possible.

Other information
Due to the custom-made wedding dress, we can’t accept for refunds and exchange.
After settling the contract and deposit, it can’t be cancelled at any reason.
About the measurement, you can ask a professional tailor to perform your measurement for the most accurate digits which are so helpful.